What is your returns policy?

Please see our Delivery & Returns page

Returned Goods: Non-faulty

Subject to our prior consent having been obtained, products can be returned to us in an unused condition within 30 days of the invoice date.  An administrative charge will be levied of 10% of the nett value plus transport, but subject to a minimum charge of £2.00. 

Returned Goods: Faulty

If merchandise is returned because of some defect or due to error on our part, full credit/refund will be given.  Customers must contact us before returning goods so that making methods and user errors can be ruled out. 

Loss or Damage in Transit

a)    Where goods are supplied on carriage paid terms we will replace, or at our cost make good, any items or component part lost or damaged

b)    In the case of damage of a consignment, the carrier's receipt must be endorsed appropriately and Potclays must be advised within 24 hours of receipt. Please provide clear photographic evidence of damage to facilitate a claim with the carrier.  Wherever possible, consignments should be examined in the presence of the delivery person.  If this is not feasible, you must sign that the goods were 'unchecked'. 

Get in Touch with Any Questions

If you have any more questions about our returns policy, please contact us today.