What is involved with palletised deliveries?

Goods with a volumetric weight of over 100kg will normally be shipped on a pallet. Kerbside delivery of most pallet consignments involves offloading from the vehicle using a tail-lift, as close to your property as is deemed safe by the driver. A manual pallet truck may be available but this is not guaranteed unless prearranged. Please remember that manual pallet trucks can only operate on a flat, level, concreted, or similar firm surface. They cannot operate on slopes, gravel, earth, grass or any other type of non-solid surface. Please note that drivers are not insured to move goods into the consignee's premises. In the case of goods such as kilns & equipment, special arrangements requiring extra assistance may be needed: This must be discussed and agreed with us at point of order. If you have any queries or concerns about delivery, please contact us on 01782 219816. Although our hauliers will endeavour to deliver within the agreed timeframe, unexpected delays due to weather conditions, breakdowns, traffic and other factors may cause some disruption to schedules.